We are committed to providing excellent care in the most personal, sympathetic, confidential and dignified manner possible. We make every effort to be responsive to our patients’ and their families’ psychosocial, spiritual and cultural value concerns.
All those associated with Portage Health in any capacity are responsible for ensuring that patients are afforded their rights as outlined in this document. In addition, all those associated with Portage Health are responsible for the patient’s adherence to their responsibilities.
The rights of a patient can be exercised on the patient’s behalf by a designated proxy or surrogate decision maker if the patient lacks decision-making capacity, is legally incompetent or is a minor.
We value your feedback. If you have a concern, please contact any staff member. You have a right to be told about our policy and procedure on complaints. Please contact a manager at the site you received care if you would like additional information on our policy and procedure on complaints, including how to submit a complaint, how complaints are reviewed, the time frame for review of complaints, when to expect a response, and what the outcomes of complaints may be. You also may contact a manager or administrator at the site at which you received care if you have a complaint that has not been addressed.
You are entitled to exercise your rights as a patient and as a citizen, and to this end may present grievances on behalf of yourself or others to Portage Health staff, to governmental officials, or to another person of your choice within or outside Portage Health, free from restraint, interference, coercion, discrimination or reprisal. You may present a concern/complaint/grievance to any employee of Portage Health either verbally, or in writing. The employee will follow up in accordance with Portage Health policy for resolution of the concern/complaint/grievance. You may file a concern/complaint/grievance directly with the State regardless of whether you have first used Portage Health’s concern/complaint/grievance process.
PO Box 30664
Lansing, MI 48909
500 Campus DriveHancock, MI 49930(906) 483-1000
921 W. Sharon AvenueHoughton, MI 49931(906) 483-1777
945 Ninth StreetLake Linden, MI 49945(906) 483-1030
751 S. Seventh StreetOntonagon, MI 49953(906) 884-4120
600 MacInnes DriveHoughton, MI 49931(906) 483-1860