HANCOCK - The Portage Health Dialysis Center
is one of two dialysis centers in the U.P. to be recognized as a 5-Diamond Patient Safety Program by the Renal Network of the Upper Midwest, Inc.
“This is a huge accomplishment that every person in our department can be proud of,” said Karen Kelley, director of the center. “It took hard work by every person on our staff to achieve this, and now we’ve got to work hard to keep it up.”
The program is designed to improve staff and patient awareness of specific patient safety areas, promote patient safety values and build a culture of patient safety in every facility.
“Each of us had to go through specific dialysis training to earn this,” said Elizabeth Check, RN, CDN. “It’s something that has brought us closer together as an organization, and it means our patients are getting the best care possible.”
The Portage Health Dialysis Center opened in 2000.
“I’ve been to several other dialysis centers and this one is by far the best,” said Margaret Noble, a patient since 2003. “Everyone here is so caring, they’re like family to me.”
Noble had treatment in other areas of the United States, and her daughter Terri Martin said the difference is huge.
“It’s obvious from the moment you walk in and are greeted by the wonderful volunteers,” she said. “Going through dialysis is a tough assignment in life, but the people here make my mother feel as comfortable as possible.”
The center will be officially recognized in October at the region’s annual meeting in Milwaukee, but has already received the certificate. A total of 59 dialysis centers were recognized between North Dakota, South Dakota, Minnesota, Wisconsin and Michigan.