During Your Stay

Expressing Your Concerns

You and your family have the opportunity to offer suggestions or comments in writing or verbally to any member of your healthcare team. Since one of our ongoing goals is to listen and address all patient and family comments, a timely response with appropriate action will occur upon receipt of your question or grievance.

If you do not want to speak with an employee of Portage regarding your concern, you may call The Joint Commission at (800) 994-6610.

Smoking Policy

For your health and the health of others, the use of tobacco products will not be permitted on any UP Health System - Portage property. By providing a tobacco-free environment for our patients, visitors, physicians and employees, we’re doing our part to promote health in the Keweenaw.

Parking

As a benefit to our patients and visitors, all parking at UP Health System - Portage is free. It may be helpful to make a note of exactly where you are parked so you can quickly find your car as you leave.  

What are my rights and responsibilities as a patient?

You have certain rights and responsibilities while you are a patient at UP Health System - Portage. They cover everything from controlling decisions about your healthcare, to providing accurate information about your health.

For a detailed list of your rights and responsibilities, refer to the flyer, "Your Rights and Responsibilities As Our Patient" that will be provided by UP Health System - Portage. For another copy, or if you have questions, contact Patient Registration at (906) 483-1000.

Newspapers and Magazines

Newspapers and magazines are available in waiting rooms around the hospital.

Television

Each patient's room at Portage is equipped with a television free of charge. In additional to local and cable broadcasting channels, Portage also provides DVD players.

Telephones

Pay telephones are located around the corner from the main lobby.

Each patient room (except Critical Care rooms) is equipped with a telephone.

To make calls to numbers with the "483" prefix, simply dial the last four digits.

To make a local call, dial "9" followed by the number.

Long distance calls must be charged to a personal calling card. If necessary, the Portage switchboard can assist you in making collect long distance calls.

Telephone: (906) 483-1000 or dial 1000 from a hospital phone.

Cellular Phones

We ask that patients and visitors refrain from using cellular phones in certain areas of the hospital as they may interfere with patient care equipment. If you are unsure whether you can use your cell phone or not, ask a UP Health System - Portage employee.

Automatic Teller Machine (ATM)

There is an ATM courtesy of the Michigan Tech Employee's Credit Union located in the main lobby.

Room Maintenance

UP Health System - Portage has state-of-the-art facilities. All federal, state and local safety codes are followed or exceeded. If you need the temperature in your room adjusted, contact your nurse.

Patient rooms are cleaned daily.

If You Need Blood

UP Health System - Portage receives any needed blood supply from the U.P. Regional Blood Center, a service of UP Health System. The U.P. Regional Blood Center is supported solely by people like you, who live in the communities we serve. Our goal is to provide patients in our U.P. hospitals with blood from volunteer donors in the U.P. The U.P. Regional Blood Center is dedicated to assuring a safe and adequate supply of blood for patients at U.P. hospitals. The U.P. Regional Blood Center is accredited by the American Association of Blood Banks and the Food and Drug Administration.

If you or someone you care about is facing surgery or other invasive treatment and you are interested in knowing about blood donations, contact your provider or call the U.P. Regional Blood Center at (906) 225-4610 or 1-800-491-4483 (GIVE) or visit www.mgh.org/blood.

The U.P. Regional Blood Center is based in Marquette, but its Hancock location is in the Quincy Centré near Pat's Foods. 

The Guilded Rose Gift Shop

Visitors and patients can shop for gifts or personal items at the Guilded Rose Gift Shop located in the main lobby. The Guilded Rose Gift Shop offers a wide variety of merchandise including jewelry; reading materials; fresh flowers; candy and snack foods; balloons; toiletries; baby items and gifts for the whole family. If you'd like to order a gift by phone, we will happily deliver to any patient in the main hospital. Visa and MasterCard accepted.

The Guilded Rose Gift Shop is volunteer-run and proceeds are donated back to the hospital for purchasing medical equipment, supporting clinical programs and aiding various community endeavors.

Hours of operation are: 
Monday–Friday    8:30 AM – 4:30 PM
Saturday                11:00 AM – 3:00 PM 
Sunday                   Closed

Telephone: (906) 483-1565

Cafe Hours

Monday - Friday 7 a.m. - 7 p.m.
  Hot Breakfast 7 a.m. - 10:30 a.m.
  Hot Lunch & Salad Bar 11 a.m. - 1:30 p.m.
  Hot Dinner 5 p.m. - 6:30 p.m.
Saturday - Sunday Closed

*Other items such as cold sandwiches, salads and snacks are available for purchase throughout the day.

Café Amenities

  • Seattle's Best coffee and TAZO hot tea
  • Fountain soda (Coke products)
  • Sandwich and salad cooler
  • Salad bar (during lunch and dinner hours)
  • Full-service hot ala carte line including two soup choices (during breakfast, lunch and dinner hours)
  • Fresh baked goods

Contact Us

For questions or more information, please call (906) 483-1178 or (800) 573-5001 (toll-free).

Room Service Dining

Portage offers Room Service Dining, hotel-style room service. Patients and guests can order from a restaurant-style menu at anytime from 7 a.m. to 6 p.m., 7 days a week. Guests who wish to dine with a patient in his or her room can pay with cash or check upon delivery.

For more information, please call the Nutrition Services department at (906) 483-1140. 

Spiritual Services

The Chapel

A small meditation chapel is located on the main level next to the gift shop. It is open at all times for private prayer and meditation for patients, their families, visitors and hospital staff.

UP Health System - Portage Chaplains

Chaplains are available from several local denominational backgrounds who work cooperatively in providing pastoral care to patients and families.

UP Health System - Portage chaplain visits patients in the hospital each day and is on call for emergencies any time of the day or night. You can request a visit by letting your nurse know.

Our Volunteer Chaplains

Rev. Bucky Beach Good Shepherd Lutheran Church, Houghton
Sister Ellen Enright, IBVM  St. Anne's Parish, Chassell
St. Albert the Great Parish, Houghton
Rev. Fr. Allen Mott St. Anne's Parish, Chassell
Rev. Kathryn Salmi Christian Counseling Center, Hancock
Rev. David Weber  SS. Peter & Paul Lutheran Church, Hancock
Rev. Steve Wilson Evangel Baptist Church, Houghton

Patient Netbooks and Internet Kiosks

Patients in the Medical/Surgical and Inpatient units are able to check-out netbooks for browsing the internet. Ask your nurse for availability.

Patient internet kiosks are available in the Emergency Department waiting room and the second floor waiting room.

Wireless Internet

UP Health System - Portage offers free wireless connectivity to all patients and visitors. The WIFI connection software used on your laptop or mobile devise may be different than the software used in this guide but the concepts should be similar.

How to connect:

  1. Use your WIFI connection software to scan for a wireless network connection.
  2. Using your WIFI connection software, select the wireless network called PHPUBLIC. This is UP Health System - Portage’s guest wireless connection.
  3. In order to use the Portage public connection, you will have to click “Connect anyway”.
  4. After you have connected to the wireless network, you need to read and agree to the UP Health System - Portage guest internet policy. To do this, open up any web browser and go to any page. Your browser will be automatically redirected to the agreement page.
  5. To continue to the guest internet policy page, click on “Continue to the web site.”
  6. Your web browser should then load the guest internet policy page. After you click on the “Accept” button, you will be able to use the UP Health System - Portage guest internet connection for web browsing and most other types of internet software as long as that use meets the terms of the usage policy.