Patient’s Rights and Responsibilities
We are committed to providing excellent care in the most personal, sympathetic, confidential and dignified manner possible. We make every effort to be responsive to our patients’ and their families’ psychosocial, spiritual and cultural value concerns.
All those associated with UP Health System - Portage in any capacity are responsible for ensuring that patients are afforded their rights as outlined in this document. In addition, all those associated with UP Health System - Portage are responsible for the patient’s adherence to their responsibilities.
The rights of a patient can be exercised on the patient’s behalf by a designated proxy or surrogate decision maker if the patient lacks decision-making capacity, is legally incompetent or is a minor.
UP HEALTH SYSTEM - PORTAGE PATIENTS HAVE THE FOLLOWING RIGHTS:
- Access to care – You shall be provided impartial access to treatment or accommodations that are available and medically indicated, regardless of race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap or source of payment. If you are disabled, you have the right to request modifications and accommodations of policies, procedures and practices in order to afford you any goods, services, facilities, privileges, accommodations and advantages as a non-disabled patient, unless provision of such modifications would:
- Fundamentally alter a UP Health System - Portage program, service, goods, privileges, advantages or accommodations; or
- Compromise patient care.
- Respect and Dignity – You have the right to considerate, respectful care at all times and under all circumstances, with recognition of your individual dignity and personal needs, including the right to be free from restraints of any form that are not medically necessary or for your safety or the safety of others. You have the right to be free from all forms of abuse or harassment.
- Privacy and Confidentiality – You have the right to privacy, as manifested by the right to:
- Refuse to talk, or see anyone not officially connected to the hospital, including all visitors or persons officially connected with the hospital, but who are not directly involved in your care.
- Wear appropriate personal clothing and religious or other symbolic items, as long as they do not interfere with diagnostic procedures or treatment.
- Be interviewed and examined in surrounds designed to assure reasonable privacy.
- Expect that any discussion or consultation involving your case will be conducted discreetly and with respect for your privacy rights.
- Have your medical record, including all computerized medical information, read only by individuals directly involved in your treatment or in the monitoring and evaluation of your care or charges, unless otherwise requested by you. Other individuals may have access only with your written authorization or that of your legally authorized representative.
- Expect all communications and other records pertaining to your care, including source of payment for treatment, to be treated as confidential.
- Visitation – You have the right, subject to your consent, to receive the visitors that you designate. You have the right to withdraw or deny such consent at any time. In some cases, due to clinical or safety reasons, a limitation on visitation may be necessary. In such cases the hospital staff will discuss this with you and/or a family member
- Identity - You have the right to know the name, function and qualifications of individuals providing the service to you, and to know which physician or other practitioner has overall responsibility for your care.
- Information – You and/or any person you authorize, have the right to obtain from the physician or other practitioner responsible for coordinating your care, complete and current information concerning your diagnosis (to the degree known), course of treatment and any known prognosis for recovery. When it is not medically advisable to give you such information, the information should be made available to a legally authorized individual. You have the right to refuse this information. You, or any person authorized by law, have a right to access your medical record. You have a right to access, request amendment to, and receive an accounting of disclosures regarding your own health information as permitted under applicable law. You or your legally authorized representative, have a right to be informed about the outcomes of care, treatment and services, including unanticipated outcomes.
- Communication – You have the right of access to people outside the hospital by means of visitors and by verbal and written communication. When you do not speak or understand the predominant language of the community, you will have access to an interpreter. You have the right to have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital.
- Personal Safety – You have the right to expect safety concerning our practices and environment.
- Informed Consent– Except in emergencies, you or your legally authorized representative’s consent shall be obtained before treatment is administered. You may refuse treatment to the extent permitted by law and shall be informed of the medical consequences of the refusal. To the degree possible, responses to your questions and requests should be based on a clear, concise explanation or your condition and of all proposed technical procedures, including the possibilities of any risk of mortality or serious side effects, problems related to recuperation, and probability of success. You should not be subjected to any procedure without your consent, or that of your legally authorized representative. Where medically significant alternatives for care or treatment exist, you shall be so informed. You have the right to know who is responsible for authorizing and performing the procedures or treatments. You have a right to informed consent to be filmed or photographed, a right to request cessation, and a right to rescind the consent.
- Pain Management – You have the right to appropriate assessment and management of pain.
- Consultation – You have the right, at your own request and expense, to consult with a specialist. You have the right to access protective services. Assistance is provided and referrals are made according to Michigan State Law. Resource information is provided upon request.
- Refusal of Treatment – You may refuse treatment to the extent permitted by law. When refusal of treatment by you or your legally authorized representative prevents the provision of professional standards, the relationship between you and your healthcare providers may have to be terminated, after reasonable notice.
- Advance Directives – You have the right to formulate Advance Directives and appoint a surrogate to make healthcare decisions on your behalf, to the extent permitted by law. You will receive information about Advance Directives if desired, you will have an opportunity to create an Advance Directive, it will be made part of your permanent medical record, and the terms of your Advance Directive will be followed by the staff, to the extent allowed by law. You will receive care even though you may not have an Advance Directive.
- Transfer and Continuity of Care – Except in the event of an emergency, you will not be transferred to another facility without being given a full explanation for the transfer, without provisions being made for continuing care and without acceptance by the receiving institution.
- Hospital Charges – You have a right to examine you hospital bill and receive an explanation of the bill, regardless of your source of payment, and you shall receive, upon request, information relating to financial assistance available through the hospital. You have the right to be given, upon request, full information and necessary counseling on the availability of known financial resources for you care; to know, upon request, and in advance of treatment, a reasonable estimate of charges for medical care.
- Discharge Plan – you have the right to expect a discharge plan. If you do not get one, ask your nurse.
UP HEALTH SYSTEM - PORTAGE PATIENTS HAVE THE FOLLOWING RESPONSIBILITIES
- Comply with hospital rules, cooperate in your treatment, provide a complete and accurate medical history, including current symptoms, medications you are taking, and other matters concerning your health. Be respectful of other patients, staff and property, and provide required information concerning payment of charges.
- Notify your physician or nurse about any unexpected change in your condition that concerns you.
- Take part in the development of your treatment plan with your physician and other members of the healthcare team. Follow the plan of care unless you have concerns, which at that time need to be expressed. If the plan of care is revised as a result of the concern, you will receive the possible consequences of not carrying out the recommended plan of care. You are responsible for the outcomes if you do not follow the plan of care.
- Pay attention to the care you are receiving and don’t be afraid to ask questions if you don’t understand what you have been told about your care. Speak up.
- Educate yourself about your diagnosis, the medical tests you are undergoing and all your options.
- Make sure your healthcare professional knows your identity before he or she gives any medication or treatment.
- Consider asking a trusted family member or friend to be your advocate or representative, to assist you in decisions and ask questions for you while you are under stress.
- Expect healthcare workers to introduce themselves when they enter your room and look for their name badges.
- Be considerate of other patients and hospital staff
- Do everything to make sure your bills are paid as promptly as possible.
We value your feedback. If you have a concern, please contact any staff member. You have a right to be told about our policy and procedure on complaints. Please contact a manager at the site you received care if you would like additional information on our policy and procedure on complaints, including how to submit a complaint, how complaints are reviewed, the time frame for review of complaints, when to expect a response, and what the outcomes of complaints may be. You also may contact a manager or administrator at the site at which you received care if you have a complaint that has not been addressed.
UP Health System - Portage (906) 483-1000
You are entitled to exercise your rights as a patient and as a citizen, and to this end may present grievances on behalf of yourself or others to UP Health System - Portage staff, to governmental officials, or to another person of your choice within or outside UP Health System - Portage, free from restraint, interference, coercion, discrimination or reprisal. You may present a concern/complaint/grievance to any employee of UP Health System - Portage either verbally, or in writing. The employee will follow up in accordance with UP Health System - Portage policy for resolution of the concern/complaint/grievance. You may file a concern/complaint/grievance directly with the State regardless of whether you have first used UP Health System - Portage’s concern/complaint/grievance process.
Department of Licensing and Regulatory Affairs
Bureau of Health Care Services
Long Term Care Division
PO Box 30664
Lansing, MI 48909
Complaint Hotline: 800-882-6006
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